FAQ’s

Why should I use an agent to find and book a Serviced Residence?

Having an agent to assist you will save you time, energy and money. We locate the best suited apartments to suit your needs in your chosen location/s in your budget, handle the booking process for you from start to finish and are your first point of contact if you have any questions or concerns during your stay.

Operating in the industry for over 16 years, we have long-standing relationships with our providers which have allowed us to negotiate the best rates for clients of London Serviced Apartments. So if you need a holiday flat, a corporate apartment for an executive relocation or anything in between, don’t waste time searching and contacting hundreds of London residences individually. We do all the leg work free of charge and make the reservation for you. Contact us today on +44 (0)208 004 0007 to book your Serviced Residence in London.

But what exactly is a Serviced Apartment?

A serviced Residence is a completely furnished Residence available for both short-term and long- term stays. They are inclusive of utility bills and provide all of the hotel-like amenities such as maid service, reception and 24 hour customer service.

In one of our London Serviced Residences you will have a living room to relax or entertain, space to work and if your mood takes you, you can prepare a meal. With so much extra space you can really relax and enjoy your stay. Use one of our Residences in London for your next business trip, relocation or family vacation. We offer the best range of London Residences at the best prices.

What services come with a Serviced Apartment?

All serviced Residences include maid service, reception / concierge services, all utility costs included, i.e. electricity, heating and water charges (excluding guests telephone usage), cleaning, television licenses and local government taxes (these are different from VAT). You do not need to pay any departure charges and most importantly, we do not charge you a booking or administration charge. All Residences also include cutlery, crockery, linen and towels.

How much space will I get in a Serviced Apartment in comparison to a hotel room?

Serviced Residences offer more than just a room. Serviced Residences have separate areas for cooking, dining, living and sleeping – offering a better home from home experience. You have more space to live and work in. Having more space also means you can entertain guests a lot easier.

What is the cost of a Serviced Apartment in comparison to a hotel room?

Serviced Residences have a kitchen or kitchenette so you save money on room service and restaurant costs. The vast majority of serviced Residences offer free Wi-Fi unlike many hotels who continue to charge for it. In addition to these benefits, the longer you stay in a serviced Residence, the better rates you have access to. This makes serviced Residences an ideal solution for temporary accommodation, corporate relocations and business trips.

Ok. This sounds great, but what about privacy?

Having more space means guests can enjoy enhanced privacy, especially if they are travelling with family because you have the space to socialise together and space to retreat to individually.

Who manages the Apartments you work with?

We are members of The Association of Serviced apartments (ASAP) and we only list properties that are managed by trusted apartment providers and hotel brands opposed to private flats. As a result, our customers are always protected. We visit our apartments and monitor the standard of the properties we offer. Our customers can be sure to stay in quality accommodation that provides security and regulation.

What if I have company to entertain?

At home you eat when you feel like it. Serviced residences are the same. You can eat whenever you want, whether it is a light bite or a full meal. This flexibility makes it much easier to have family/friends visit and even business meetings. Many serviced residences also have sofa beds allowing guests to stay the night.

What is the difference between a studio apartment and a one, two, three or four bedroom Serviced Apartment?

A studio Residence is similar to a hotel room in that it has a large bedroom area, which is your main living space. The bed itself is often a fold way / sofa-bed, although some Residences have proper full size beds. Within the room will often include a small dining table or workspace, a television, music system and seating area. The Residence will also have a compact kitchenette and bathroom. The kitchenette will usually include a cooker, microwave, fridge and food preparation area. The bathroom will usually have a toilet, wash basin, bathtub and integral shower.

1, 2, 3 & 4 bedroom Residences differ from a studio Residence in that the Residence has a separate living room. Each bedroom is separate (sometimes they may have interconnecting doors) and has either a standard size double bed, although many Residences have queen and king size beds.

In 2, 3 & 4 bedroom Residences, often the second or third bedrooms will have two single beds. Some Residences have bunk beds in the second bedrooms. The living rooms often have dining tables and chairs and many living rooms have a sofa bed for additional guests. Living rooms have TVs, music systems (in most properties).

The kitchens are usually fully equipped with full size cookers, microwaves, fridge / freezers and food preparation area. Bathrooms will have a toilet, wash basin, bathtub and integral shower.

In 2, 3 & 4 bedroom Residences, the Residence may have 2, 3 or 4 bathrooms.

Can you please conclude the benefits in a list format with regard to booking a Serviced Apartment through your company?

• You will obtain independent residence recommendations
• You will save on your accommodation costs
• You will enjoy more space than at a hotel
• You will have space to relax, entertain and work
• You can hold meetings within your apartment
• You will have your own lounge and kitchen
• You can prepare what you want to eat whenever suits you
• You will have your own washing machine and dryer – so clean laundry won’t be a problem
• You still have access to business and secretarial services
• You can save your time and expense searching for the best apartment – we do that, free of charge
• You still have a maid service, reception desk and porters
• You can make your reservation easily with a local contact at published rates
• You can find out any background information about the city

How do I book an apartment?

• Call our reservations team on +44(0)208 004 0007 or
• Click here to send us an enquiry or
• Browse all of our residences here
• Request a call back from our team here.